RETURNS POLICY
All returns can ONLY be returned for an EXCHANGE
Returns can be made subject to the following conditions:
- Items purchased can be returned within 7 days of purchase. If 7 days have gone by since your purchase, unfortunately, item(s) will not qualify for a return
- Only full-priced items in the original packaging, have not been worn, washed, damaged, or altered in any way. It must also be in the original packaging.
- Size exchange only applicable to the same design/color purchased (note that sizes can be out of stock at that moment).
- The items received are different to the items ordered.
- All items are thoroughly inspected before any action is taken. MKLZ Collection must approve all exchange items. Any items received without prior approval will not be accepted.
Shipping & handling fees:
- Shipping and handling fee incurred when returning item(s) are borne by the customers and we are NOT liable until item(s) reaches our office.
- We will bear the shipping and handling fee if item(s) was/were wrongly shipped.
- If you are shipping an item over RM150, you should consider using a shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Follow these steps to exchange:
- Kindly send us an email at returns@mklzcollection.com within 7 days of receiving the item(s). Please provide us with: <1>Name <2>Order number <3>Item received <4>Reason(s) of exchange.
MKLZCOLLECTION has the rights to deny any exchange request although the conditions above are met.